iqz9's Privacy Policy

This Privacy Policy ("Policy") applies to the iqz9 platform and the website at https://iqz9.cam ("Service"). By registering with iqz9 or using the Service, you are agreeing to the terms of this Policy. The purpose of this Policy is to inform our users — particularly players in Bangladesh — about how their personal information is collected, why it is collected, where it is stored, and how it is kept secure. Your privacy is one of our highest priorities.

iqz9 may collect the following types of information:

Personal Identity Information

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• Residential address

Financial Information

• bKash, Nagad, Rocket, and Upay mobile banking account details (for transaction verification purposes only)
• Deposit and withdrawal history

Technical and Usage Information

• IP address, browser type, and operating system
• Cookies, session data, and device identifiers
• Logs of which pages were visited on the platform and for how long
• Gameplay history and betting transaction records

Communication Information

• Details of messages and complaints sent through live chat or email

iqz9 uses the collected personal information for the following purposes:

• To create, verify, and manage accounts, and to confirm that the user is at least 21 years of age.
• To process financial transactions — to securely complete deposits and withdrawals.
• To provide customer support — particularly to ensure 24/7 live chat service in Bengali.
• To meet legal obligations related to anti-money laundering (AML) and fraud prevention.
• To ensure platform security and fair play.
• To improve the user experience and provide customized services.
• To enforce responsible gaming policies and to identify and assist users in difficulty.
• To comply with applicable legal obligations.

iqz9 stores your personal information on secure servers. We take the following technical and organizational measures to protect your information:

Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Firewall and anti-intrusion systems.
• Two-factor authentication for account access.
• Regular security audits and vulnerability testing.

Organizational Protection

• Only authorized staff have access to personal information.
• All staff are bound by confidentiality agreements.
• In the event of a data breach, users and relevant authorities will be notified as quickly as possible.

Your information is retained for the period required by applicable legal obligations. Even after account closure, certain information may be retained for a defined period for legal and regulatory reasons.

iqz9 never sells or commercially rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Legal authorities: Information may be provided to relevant authorities by court order or legal requirement.
• Technology service providers: Information may be shared with trusted technology partners for platform operations, but they are bound by privacy terms equivalent to this Policy.
• Fraud prevention: Certain information may be shared with AML verification providers to prevent fraudulent activity.

Outside of the above cases, no information is shared with any third party without your consent.

Cookies and similar tracking technologies are used on the iqz9 website. Cookies are small text files stored on your device that help improve the functionality of the platform.

Types and Purposes of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functionality cookies: For remembering your preferences (such as language selection).
• Analytics cookies: To review platform usage and improve the quality of the service.

Most browsers offer the option to disable cookies, but this may limit some features of the platform.

As a user of the iqz9 platform, you have the following rights:

• Right of access: The right to know what personal information is held about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances — however, some information may not be possible to delete due to legal obligations.
• Right to restrict processing: The right to request that the use of your information be limited in certain circumstances.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

iqz9 is a responsible gaming platform. This service is for people aged 21 and above only. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. Age verification is a mandatory part of our registration process.

To learn more about responsible gaming, visit our Responsible Gaming page.

iqz9 is an international platform. Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Appropriate safeguards are followed in the transfer of information.
• The receiving party maintains privacy standards equivalent to this Policy.
• All transfers are completed securely through SSL encryption.

iqz9 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will:

• Publish a clear notice of the changes on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated Policy. It is therefore recommended that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali

We will try to respond to your request as quickly as possible. To learn more about our commitment to privacy and data protection, you may also visit our About Us and Terms and Conditions pages.